Interviewing the Homeowner and Assessing the Home (Course 2)
This course is to help you and your affiliate understand how to successfully interview the homeowner and assess the home.
Welcome
Review of Session 1 and Terminology
Review of Rebuilding Together’s 25 Safe and Healthy Priorities
Review of the 8 Principles of a Healthy Home
Goals for Interviewing the Homeowner
Why Do We Interview the Homeowner?
What Are Some of the Challenges With an Interview
Introduction to Interview Strategies
Strategy: Active Listening and Open-Ended Questions
Strategy: Close-Ended Questions
Strategy: Bracketing
Strategy: Summarizing or Paraphrasing
Strategy: Including an Interpreter and Disability Etiquette
Disability Etiquette Download
Interview Formats and Preparation
Important Steps for Home Assessments
Step 1- Be consistent and systematic
Step 2- Think about solutions
How to Find the Repair Specs Library in the Toolbox
Step 3- Take Photographs
Step 4- Take the occupants health into account
Step 5- Highlight situations with unusual costs or requiring special skills
Step 6- Obtain specialized assessments when prudent
Step 7- Prioritize urgent health and safety concerns
Step 8- Keep the 8 principles of a healthy home in mind
Step 9- Remain open-minded about repairs beyond your program’s typical scope
Knowledge Check 1
Strategies to Identify Serious Health and Safety Hazards During the Assessment
Keep it: Dry
Keep it: Clean & Contaminant-Free (p. 1)
Keep it: Clean & Contaminant-Free (p.2- Carpeting and Cleaning)
Keep it: Clean & Contaminant-Free (p. 3- Contaminants and Clutter)
Keep it: Clean & Contaminant-Free (p. 4- Lead-Based Paint, Asbestos, and Radon)
Keep it: Pest-Free (p. 1)
Keep it: Pest-Free (p. 2- Cockroaches)
Keep it: Pest-Free (p. 3- Rodents)
Keep it: Pest-Free (p. 4- Bed Bugs)
Keep it: Well-Ventilated (p. 1- Bath Fan)
Keep it: Well-Ventilated (p. 2- Kitchen Range Hood)
Keep it: Well-Ventilated (p. 3- Windows)
Keep it: Safe (p. 1- Fall Hazards)
Keep it: Safe (p. 2- Fall Hazards)
Keep it: Safe (p. 3- Fall Hazards)
Keep it: Safe (p. 4- The Benefits of Using An Occupational Therapist)
Keep it: Safe (pt. 5- Fire and Combustion Hazards)
Keep it: Safe (pt. 6- Fire and Combustion Hazards)
Keep it: Safe (pt. 7- Fire and Combustion Hazards)
Keep it: Safe (pt. 8- Fire and Combustion Hazards)
Keep it: Safe (pt. 9- Fire and Combustion Hazards)
Keep it: Safe (pt. 10- Fire and Combustion Hazards)
Keep it: Maintained
Keep it: Thermally Controlled
25 Safe and Healthy Priorities Checklist
Thank You
Knowledge Check 2
Join a Community!
End of Course Survey